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redcare total is an enhanced maintenance service that our customers can take advantage of 24 hours a day, every day of year. In the case of a line failure, it provides customers with an accelerated four-hour service response, ensuring that critical lines never stay down for long.

Key benefits and features

redcare total ensures a rapid BT response to repair vital alarm monitoring phone lines.

redcare total offers 24-hour, 365-day support with a response assured within four hours.

The charge for redcare total is £8.25 per quarter and will be billed on the BT line rental statement.

When BT recommend redcare total

Because they can be very costly and cause inconvenience, line faults need to be taken care of immediately. BT strongly recommend enhanced maintenance for any critical phone lines.

The best way to avoid delays in restoring service to a faulty line is to have a reliable source of support in place that can be called upon whenever necessary. BT redcare strongly recommends that all customers take advantage of redcare total – with its 24-hour, 365-day support – so that problems can be resolved rapidly, any time of the day or night.